Lokopoko Travel – Singapore's Leading Travel Agency
Our Satisfaction Guarantee
We specialise in organizing travel packages for individuals, corporate and leisure groups in the Asia Pacific region. We pride ourselves in Fufilling what we have promised to deliver and to always display Reliability, Professionalism, Accountability in the course of our work.
How to Enquire?
To find out more about our packages, simply call +65 63388736. Alternatively, you may also drop by our office at 175A Bencoolen Street, Burlington Square Offices #08-05. We are open Monday to Friday from 9 am to 7 pm and Saturday from 9 am to 6 pm.
Mar-17 | ||||
29212 | good | ME | 3/16/2017 | Thanks for the prompt reply..really appreciate it..will get back to you if i were to consider taking your tour package |
29757 | good | SS | 3/16/2017 | Speedy reply, friendly and polite customer service oficer. |
29897 | good | ME | 3/15/2017 | good |
29725 | good | RC | 3/14/2017 | I am very satisfied with Rochelle who handled my request promptly. Good job. |
29512 | good | RC | 3/14/2017 | Very good and efficient service and support. |
28994 | good | ME | 3/13/2017 | Good service. Thank you. |
28758 | good | ME | 3/13/2017 | Keep it up Melanie. You have a good services attitude. I will recommend you to my friend. If they have any inquiry will directly looking for you. Wish you have a good future in customer services line. Keep it up!!! |
29326 | good | KL | 3/13/2017 | Yes, I'm satisfied and they keep update me the latest information. Thank you so much. |
29401 | good | ME | 03/12/2017 | customer service was friendly and helpful. |
29229 | good | RC | 03/12/2017 | Very prompt reply and booking. Staff keep customers updated of process Good job to Rochelle & Syafiq Fuss-free and seamless , making the start of my trip very enjoyable |
29440 | good | SS | 03/10/2017 | Good support, quick responses. |
29495 | good | SS | 03/10/2017 | Staff very patience and kind 🙌 |
29135 | good | KL | 03/10/2017 | Ker Lee Chua was fantastic in handling my reservation and clarifying my travel intentions. She was patient, courteous, and very prompt in all her communication. Thank you for such wonderful service! |
28995 | good | RC | 03/09/2017 | Rochelle is polite and prompt in her services. Keep it up.ðŸ‘🻠|
29437 | good | KL | 03/09/2017 | kindly take note detail bellow,i had make an amendment and receive your amend doc,but in this doc the detail still not update.anyway im happy with your quick respond. |
28943 | good | KL | 03/09/2017 | Ms Ker Lee was very prompt in her reply and answer all my queries patiently. Very happy with the service. |
29280 | good | ME | 03/09/2017 | Confident and swift response. |
29339 | good | SS | 03/08/2017 | Good |
29194 | good | ME | 03/07/2017 | Good booking experience. Very pleased so far. |
29129 | good | SS | 03/07/2017 | superb amazing service. thank you |
28942 | good | ME | 03/07/2017 | The staff Melanie is helpful. In future i may come back to join the package. Please update me any promo. Thanks |
28888 | good | ME | 03/07/2017 | Melanie has been very helpful n attentive to our needs. She did a good job. Kudos yo her. |
29000 | good | SS | 03/04/2017 | Staff were polite and very helpful. They were patient with my questions and answered me to their best abilities. |
29041 | good | ME | 03/04/2017 | Excellent service! Melanie showed extra effort to get the best possible price in the system even for the last minute. I would like to commend her for the awesome job! Thank you Melanie. It was a great experience and deserves a promotion and/or a pay hike! Well done! Thank you so much 🙂 |
29001 | good | SS | 03/04/2017 | Good, Im Satisfied. Great support!! Syafiq was very helpful |
27796 | good | ME | 03/03/2017 | Wonderful & efficient service rendered by Melanie!! |
29106 | good | SS | 03/03/2017 | fast respond |
28690 | good | RC | 03/03/2017 | Rochelle was quick in replying and responding to all my enquiries. Very smooth and easy transaction process. |
28642 | good | KL | 03/02/2017 | VERY HELPFUL 🙂 THANKS KER LEE. |
Feb-17 | ||||
28456 | good | RC | 2/27/2017 | Convenient and quick reply. Keep it upðŸ‘🻠|
28624 | good | SS | 2/27/2017 | Thank you so much Loko poko Travel" |
28257 | good | RC | 2/24/2017 | Thanks for time and efforts to provide the package details and pricing. Also like the way it was followed up. Only thing I would like to advise is that pricing wise I found huge difference on this site compare to other. |
28308 | good | SS | 2/24/2017 | Prompt response and efficient services |
28480 | good | KL | 2/24/2017 | Thank you Ms. Ker Lee Chua about your reply 😊. |
28432 | good | RC | 2/24/2017 | Rochelle was my primary contact although Melanie was good, also. Rochelle was smart, responsible and very good. Lokopoco Travel is lucky to have her as an employee! Thank you for her service! |
28323 | good | SS | 2/24/2017 | Fast response. Good service. |
27886 | good | SS | 2/24/2017 | Pleasant services, fast reply |
28277 | good | RC | 2/23/2017 | She displayed good customer service by accommodating patiently my query and request. Satisfied to hear what i'm expecting |
28208 | good | ME | 2/22/2017 | Prompt replies and provided great assistance to my reservation. |
28304 | good | SS | 2/22/2017 | I have received clear and needy answer. Very good service and fast reply. |
27750 | good | KL | 2/22/2017 | Ms. Chua Ker Lee is very prompt and cordial in her responses. |
28375 | good | SS | 2/21/2017 | Syafiq has been a great help! |
28003 | good | RC | 2/21/2017 | I’m very pleased with the quality of service provided by Rochelle CANDELARIA . I sincerely appreciate her responsiveness and the way she conducts service. |
27933 | good | RC | 2/21/2017 | Very prompt. Thumbs up! |
28003 | good | RC | 2/20/2017 | I’m very pleased with the quality of service provided by Rochelle CANDELARIA . I sincerely appreciate her responsiveness and the way she conducts service. |
28005 | good | KL | 2/20/2017 | very good service with promt action as per request, I would love to continue being customer with Lokopoko tour again |
27548 | good | KL | 2/20/2017 | The officer is helpful and prompt. Thanks. |
26938 | good | RC | 2/19/2017 | Good support, just don't rush me for payment plz. |
26898 | good | ME | 2/19/2017 | Hi The entire event went well as planned. There are a couple of comments for your attention for further improvement:- There were 7 vegetarians among us out of 14. Despite the Guide's reminder to the hotel, we had difficulties getting proper vegetarian meals for breakfast. Their breakfast service created unpleasant experiences for us. – The Guide could have checked with us what food we wish to select from the menu instead of she ordering the items for us. There were occasions ordered food was wasted as we didn't like the items. Despite our reminders to her, this was not ensured. Other than the above 2 matters, we enjoyed the trip and the guide and drivers did a good job. Thank you. |
27176 | good | RC | 2/18/2017 | Very prompt reply i am please about it keep it up |
27947 | good | SS | 2/17/2017 | Really good service. I would recommend it to others as well. |
27755 | good | KL | 2/16/2017 | 5 stars service. Fast and prompt reply |
27708 | good | ME | 2/15/2017 | Booking and transaction was fast and prompt.very satisfied. |
27142 | good | RC | 2/15/2017 | Rochelle has been a very pleasant and given me my request and to what i need, the service was given was her was excellent and she has been always follow up till all are complete. I would not need to chase or wondering as she has done it before i have wanted to. This is my 3rd time getting the package thru this agency and she has serve me 2 request. Keep It UP!!!! Thumbs up!!! Thanks & Warms Regards, Ms Masayu Senin |
27679 | good | RC | 02/12/2017 | Nice response |
27372 | good | KL | 02/10/2017 | Is it expenses? |
27444 | good | RC | 02/10/2017 | Efficient staff knowledgeable helpful and courteous. Will sure will travel Lopoko again and recommend friends too. Thanks for the service rendered. |
27503 | good | SS | 02/09/2017 | Fast and efficient support given! |
27564 | good | SS | 02/09/2017 | syafiq is a great customer representative.. prompt in his replies and very detailed in his explanation. very good recommended!! |
27459 | good | RC | 02/08/2017 | Staff very helpful & informative.Keep it up!! |
27394 | good | SS | 02/08/2017 | Syafiq was very helpful and went the extra mile to help me. Really commend him for good service. |
27513 | good | ME | 02/08/2017 | Thanks Melanie for quick help! I will await your email! |
27111 | good | SS | 02/07/2017 | No problem with customer service. I did suggest that website reminds customer of items not included in payment when on the payment page. If customers miss this info on website bec they went straight into booking, this reminder would be a good checkpoint. |
27209 | good | SS | 02/06/2017 | Very good service. Helpful and quick. |
27263 | good | SS | 02/05/2017 | the service staff, Mr Syafiq has been prompt in my request though it came very last minute (called on Friday for Monday departure) and attentive to my needs. close to personalised travel agent i must say! once again – as multiple returning customer of LokoPoko, I am greatly satisfied |
25914 | good | ME | 02/04/2017 | Melanie has been very patient and helpful throughout. |
27078 | good | SS | 02/04/2017 | fast respond. thanks 🙂 going to book the trip soon 🙂 thanks to helpful agent 🙂 |
27179 | good | SS | 02/04/2017 | Friendly and clear |
27185 | good | SS | 02/04/2017 | fast service |
27065 | good | SS | 02/03/2017 | great service |
27139 | good | SS | 02/03/2017 | Syafiq has been a great help throughout my queries & request. I am glad to be attended by him. |
26948 | good | SS | 02/02/2017 | Thank you Syafiq SININ. He is prompt and efficient. Helpful to provide info and useful tips. |
26794 | good | SS | 02/02/2017 | Very good |
26801 | good | ME | 02/02/2017 | Prompt reply. Melaine was nice and amicable. Will consider the tour. 1 person ex. Need to find another partner. Will let u know when im ready to take up the tour. Tks. |
26913 | good | RC | 02/02/2017 | The staff is very fast to respond. |
26964 | good | SS | 02/02/2017 | Thank you for the prompt reply. |
24865 | good | ME | 02/01/2017 | Very professional service and always prompt in getting back and following up. Melanie is Great !! Keep up the good work Melanie. |
26811 | good | SS | 02/01/2017 | The online chatting function its very helpful |
Jan-17 | ||||
26614 | good | KL | 1/31/2017 | My inquiry was answer promtly and well detailed |
26556 | good | SS | 1/30/2017 | Very responsive, and accommodating. Superb service for going the extra mile. I am definitely going to use Lokopoko again! |
26832 | good | ME | 1/29/2017 | Very helpful and instant responses. Looking forward to my trip. Thanks |
26624 | good | SS | 1/27/2017 | Friendly and helpful |
26547 | good | KL | 1/26/2017 | Very patient with our queries. |
26103 | good | RC | 1/25/2017 | tnxs |
26404 | good | ME | 1/25/2017 | Very nice and response very fast. Thanks alot. |
26660 | good | SS | 1/24/2017 | Super friendly guy. Was helpful throughout the enquiry process. His replies were prompt as well. He knows his products well. Will book future travel plans with him again. |
26418 | good | RC | 1/23/2017 | response very fast and reliable. So much patience in dealing with the customer. She served me very well. Good Job!!! |
26415 | good | ME | 1/23/2017 | satisfied with the fast and reliable response. |
26080 | good | RC | 1/21/2017 | Awesome. Really they're professional…. Highly recommended. |
26262 | good | RC | 1/20/2017 | good im satisfied |
26247 | good | RC | 1/20/2017 | Question was answered promptly. And very efficient. |
25887 | good | SS | 1/20/2017 | Very helpful and informative |
26356 | good | SS | 1/20/2017 | na |
26140 | good | SS | 1/20/2017 | I had a very good experience with lokopoko service especially to SININ, the agent who's very accomodating and friendly. Thanks for the effort and kind assistance. Good Job!:) |
26325 | good | SS | 1/20/2017 | Thank you Syafiq for your prompt reply on each & every enquiry i made. You are so dedicated to your job. Your service is beyond excellent. I am truly pleased by the service you've rendered. Thank you once again. |
26032 | good | ME | 1/19/2017 | I am extremely please with the support of your team. Unfortunately I could not go this time but will definitely a long stay in Sri Lanka and will call Lokopoko |
26382 | good | SS | 1/19/2017 | Syafiq is very responsive to my queries. He is also very professional, Lokopoko is lucky to have such an asset |
26169 | good | RC | 1/19/2017 | Fast, consistent and professional |
26273 | good | RC | 1/19/2017 | She was courteous, helpful and informative |
26308 | good | ME | 1/18/2017 | Wow very nice service… thanks… |
26206 | good | KL | 1/18/2017 |
UNTIL NOW GOOG SERVICE |
26081 | good | SS | 1/18/2017 | Syafiq is very fast in response to my query. Info provided is explicit. |
25946 | good | ME | 1/18/2017 | So far the best ever experience with a travel agent I engaged with. very prompt and very fast. |
25974 | good | RC | 1/17/2017 | Thank you! Your staff are very helpful. |
24944 | good | KL | 1/17/2017 | Thanks for the timely response. |
25653 | good | KL | 1/17/2017 | well |
25581 | good | SS | 1/16/2017 |
Will definitely use your services again. |
25916 | good | ME | 1/15/2017 | Thanks |
25788 | good | SS | 1/14/2017 | Very good, fast and efficient. Great service and follow up as well. Thank you. |
25641 | good | KL | 1/13/2017 | Fast response and helpful to meet our requirements |
25835 | good | SS | 1/13/2017 | Syafiq was of help as the booking was made but hotel unavailable as per Rochelle through chat. He helped to book another hotel without additional payment. |
25585 | good | RC | 01/11/2017 | My 1st time booking thru lokopoko & was very impressed by the simple,easy & fast service & website. The customer service that i liase with was polite. Dont actually recall his name (i think it Asri or Azni). He was very helpful & straight to the point on his reply to me was very pleased but I'm yet to see all the booking materialize on the actual day. Tqvm locopoko! U made my day. |
25596 | good | SS | 01/11/2017 | Fast n Efficient. Shafiq was helpful n checkback my details. |
25554 | good | RC | 01/11/2017 |
Fast response. Fantastic! |
25549 | good | RC | 01/11/2017 | very nice person, can advise and give the details, response is very fast also |
25155 | good | RC | 01/10/2017 | Fast and efficient…everything was clearly explained. Thank you Rochelle. |
25191 | good | ME | 01/10/2017 | Melanie is very helpful and patient to help me book for my trip. I am very happy as the whole process was so easy. |
25528 | good | SS | 01/10/2017 | Prompt respond. We are very pleased with his service. Keep up the good work. |
25188 | good | RC | 01/09/2017 | nice and prompt reply. thank you |
25250 | good | RC | 01/07/2017 | Rochelle was very diligent in following up to insure that I got the short getaway trip that I very much needed. Bravo…! |
25422 | good | SS | 01/07/2017 | Very good! Will purchase again next time |
25273 | good | RC | 01/07/2017 | Support is very prompt! |
25424 | good | SS | 01/06/2017 | GOOD SERVICE |
25027 | good | ME | 01/05/2017 | she reply fast and explain the details . |
24882 | good | RC | 01/05/2017 | I like the quick response from your representative. |
25219 | good | KL | 01/04/2017 | friendly and prompt reply |
25087 | good | RC | 01/04/2017 | Very good |
24924 | good | RC | 01/03/2017 | Rochelle is friendly and helpful. She answered all my enquiries. Thank you! |
Dec-16 | ||||
24795 | good | RC | 12/29/2016 | Rochelle was really friendly and patient. Service provided was great! |
24019 | good | RC | 12/29/2016 | Good support, Ms.Rochelle gave a clear details of the package and itinerary .thanks for your support |
24613 | good | CC | 12/28/2016 | I'm not satisfied with transport in batam the bus is flimsy n bad. |
24735 | good | SS | 12/28/2016 | Syafiq is very helpful and efficient in reverting to all my queries. Love his service! |
24378 | good | KL | 12/28/2016 | Ms Chua is very responsive to any of my request, recommend this agency and Ms Chua |
24196 | good | RC | 12/27/2016 | Replies are prompt even during weekends! |
24741 | good | SS | 12/26/2016 | Very satisfied with the customer service provided by Syafid. He is very patient, prompt and super fast in answering all my query. Thumb up!!! Will definitely come back to Lokopoko Travel for my travel in the future. Thanks. |
24535 | good | SS | 12/22/2016 | Fast response!! Efficient and friendly |
24461 | good | SS | 12/20/2016 | Support has been very prompt. Queries were also answered promptly. Very good support from Syafiq. Thank you! |
24520 | good | KL | 12/20/2016 | good and clear information.patient enough |
24035 | good | RC | 12/19/2016 | good |
24383 | good | SS | 12/18/2016 | Fast reply. Unfortunately exceed my budget. Thank you for your time taken. |
24114 | good | RC | 12/16/2016 | Just wanted to say thank you to Lokopoko and you for the all-round excellent service rendered. The process, even with changes, was seamless and my family had a very good time. Thank you for taking care of all the bookings for us. It is my first time booking with Lokopoko, will definitely be back for more! |
24011 | good | RC | 12/14/2016 | I'm very happy and pleased with Rochelle's excellent service! |
24100 | good | KL | 12/13/2016 | very helpful and informative =)) |
23843 | good | CC | 12/13/2016 | Quick Respond. Keep it up |
23914 | good | SS | 12/13/2016 | The customer service officer was friendly and responded fast to my queries. This is my first time booking thru this company and I'm extremely satisfied with their customer service. |
24053 | good | KL | 12/13/2016 | good and friendly help. Provided answer very quickly |
24033 | good | RC | 12/13/2016 | very good customer service.. reply my query and doubt…will book other trip with them again |
21969 | good | RC | 12/12/2016 | Rochelle did a wonderful job by helping us with the places when we were concern with paying extras. |
23559 | good | CC | 12/11/2016 | Fast response…. |
23451 | good | ME | 12/09/2016 | Syafiq was great! He replied to my emails promptly and never failed to clarify my doubts throughout this process. It was the first time I made a booking through Groupon. This was indeed a very smooth and great experience. I could only hope for other customer service officers to be as approachable. This experience made my booking experience an easy process. Big thanks to Syafiq for his guidance and advice. |
22261 | good | RC | 12/09/2016 |
Rochelle and her colleague Syafiq SININ are very responsible and helpful staff. Especially Rochelle, she has attended to my numerous queries patiently and response swiftly, very great of her! To be frank, we have done some research & price comparison, it would be cheaper if we book tour online thru expedia or directly, however we decided to go thru Lokopoko was the service provided by Rochelle that has touched us made us feel more comfortable to leave our itinerary with her than online booking ourselves. I am more than satisfied with the service provided. I will definitely recommend this travel agency to my contacts. Wish her all the best! Thank you Rochelle and the team! best regards, Gillian Pok |
23367 | good | SS | 12/09/2016 | Syafiq's support and helpfulness goes beyond tremendous. Lokopoko must be privileged to have him on the team. Well done!!! Thank You very much for your support. |
23829 | good | SS | 12/09/2016 | friendly ! |
22747 | good | RC | 12/09/2016 | I met your staff Rochelle, she is very sincere and honest in her recommendations. Striking a balance between pleasing a customer and company profitability is never easy. |
23282 | good | RC | 12/09/2016 | good response,, no comments |
23813 | good | SS | 12/08/2016 | Quiet Helping |
23548 | good | RC | 12/07/2016 | good. the response is fast |
23357 | good | RC | 12/06/2016 | Good |
23031 | good | ME | 12/05/2016 |
Great that I was able to change my ferry timing a day before the trip, however it was not communicated to the agency at Batam side. The guide there had to own self find out the change in ferry timing from Batamfast counter, made 2 trips & I also had to pay for the guide's wasted trip. |
23010 | good | CC | 12/04/2016 | Fast and friendly reply. |
22700 | good | ME | 12/01/2016 | Good support |
Nov-16 | ||||
23207 | good | KL | 11/30/2016 | Super helpful and informative support team! I would rate the support service 5 stars, unfortunately, I can only rate a thumbs up. Keep it up! |
22741 | good | ME | 11/30/2016 | Melanie was excellent providing all the required information and handling everything, good service. |
22466 | good | RC | 11/28/2016 | I got all information my trip plan to Bintan.Thanks Ms Rochelle 🙂 |
22592 | good | ME | 11/28/2016 | The quality of service provided to us by Ms. Melanie is quick and very efficient. We will definitely book again on one of our future trips. |
22855 | good | ME | 11/28/2016 | The prompt response is very much appreciated! 🙂 |
22458 | good | ME | 11/28/2016 | Staff are very efficient in handling my request. |
22696 | good | ME | 11/26/2016 | Good, easy booking |
22975 | good | KL | 11/26/2016 | very good.. answer my question very fast |
22847 | good | ME | 11/26/2016 |
Instantly response with satisfactory answer Helpful and able to handle situational scenario. |
21850 | good | KL | 11/25/2016 | Constant updates gd keep it up |
22730 | good | RC | 11/25/2016 | Response was swift! Would recommend friends and use Lokopoko again! |
21593 | good | ME | 11/25/2016 |
Melanie has been very helpful & informative. We did not book with you all due to price. |
22774 | good | KL | 11/24/2016 | Am very satisfied with your service.Thanks ker Lee..Regards Balaji. |
21892 | good | KL | 11/23/2016 |
I am simply impress with your service and appreciate a lot. Outstanding. Thank you so much. |
22613 | good | ME | 11/22/2016 | At least she try to find solutionfor me |
21130 | good | ME | 11/21/2016 |
Melanie is very prompt in her replies and tries her very best to attend to our queries. She clarifies our concerns and reassure us on how our booking process could be done as well as fix the tour package as close as to our needs of my company's staff retreat. Most importantly, Melanie is very friendly, frank and approachable! Thank you very much Melanie! My Team and I are looking forward to our Bali Trip 🙂 |
22394 | good | RC | 11/21/2016 |
Great support rendered and very pleased of her prompt reply and help. Thank you, although the trip was a little rush and hotel destination was rather far from city, but we have enjoyed our mini trip and kids are looking forward for return. Thank you, again. |
22395 | good | SS | 11/20/2016 | Prompt revert and informative customer service. Will recommend friends. |
22447 | good | SS | 11/19/2016 | Very fast response to my queries and order. Well done. |
22318 | good | SS | 11/18/2016 | Excellent |
21355 | good | KL | 11/17/2016 | Very professional and fast response. |
22226 | good | KL | 11/16/2016 | Fast response. Well done !! |
21225 | good | SS | 11/15/2016 | Overall booking with Loko Poko was surprisingly hassle free. Mr Syafiq was transparent about trip details and very helpful in clarifying any uncertainties. To top it off the deals are good; i'd definitely book with them again. |
22002 | good | SS | 11/15/2016 | The service support is good and fast. |
22240 | good | KL | 11/15/2016 | Awesome |
21722 | good | KL | 11/14/2016 |
Ms Chua is very efficient. Very helpful in advising on trip, courteous and friendly. |
21999 | good | RC | 11/14/2016 |
Rochelle, came to my aid promptly and she is able to answer my queries promptly. she is also friendly. I give a big thumbs up for the service and chat technology. keep up the good service!! |
21934 | good | SS | 11/14/2016 | Syafiq is very helpful in assisting me with my current booking. Thank you so much. Hope my sister will have a pleasant stay. |
21701 | good | KL | 11/13/2016 | Quick response |
21195 | good | RC | 11/13/2016 | Rochelle was very efficient and helpful in attending to my booking. She also provided me with alternatives when there were no suitable dates for the initial package which i bought on groupon 🙂 |
21834 | good | RC | 11/10/2016 | Good, I have received all information. |
21938 | good | SS | 11/10/2016 | Cool and appreciate your help 🙂 |
21308 | good | ME | 11/08/2016 | the process has been relatively simple and thanks Melanie for responding to enquiries fast! |
21573 | good | RC | 11/08/2016 | Very helpful and prompt response |
21684 | good | SS | 11/08/2016 | Excellent! |
21302 | good | ME | 11/07/2016 | I am very satisfied with your service, especially your prompt replies. |
#21563 | good | RC | 11/06/2016 | Rochelle is very helpful, patient friendly and polite! |
#21529 | good | RC | 11/06/2016 | Quality of support still have room for improvements. Speed of reply to customer can be a little faster. Although she has replied me within the same day, it was maybe because I called and ask for updates. If not, it may not be so fast. |
#21454 | good | SS | 11/05/2016 | I would like to special thank you Mr Syafiq Sinin! Very patient and guide me all the way.. step by step! Thumb up |
#21374 | good | SS | 11/04/2016 | Replies were timely and interaction personable. Thank you. |
#21498 | good | KL | 11/04/2016 | Excellent service fr your chat team! Keep up the good work! |
#21171 | good | RC | 11/03/2016 | Lokopoko staff are helpful I will come back for my next trip. |
#21469 | good | ME | 11/02/2016 | Excellent & efficient service by the customer care team |
#21060 | good | RC | 11/02/2016 | Very nice and patient, prompt and detailed reply |
#19314 | good | ME | 11/02/2016 | It was good getting associated with you guys.. |
#20914 | good | KL | 11/01/2016 | Well done, very accomodating and friendly customer service representative |
#21102 | good | RC | 11/01/2016 | Rochelle followed up regularly to update me on available hotels, following the error on lokopoko website and that is highly commended. However I believed that Lokopoko Management could have sourced a better hotel to upgrade me for the inconvenienced caused. Now I have to make additional travel to Nagoya to meet my golfing buddies who are staying in that location. And since iI had to agree to a hotel located away from my original paid booking, Lokopoko should have at least offered me a better room or a complimentary Batam-Sin return ferry ticket for my 1730hrs departure. Thats my personal assessment of the error incurred by Lokopoko, not my booking mistake. Regards…ks ng |
#21190 | good | SS | 11/01/2016 | Very helpful and fast response. |
#21373 | good | SS | 11/01/2016 | very helpful & informative |
Oct-16 | ||||
#20771 | good | CC | 10/31/2016 | Very good service |
#20744 | good | CC | 10/30/2016 | Very helpful and patient towards all requests l. |
#21077 | good | KL | 10/30/2016 | Prompt reply. |
#21035 | good | SS | 10/29/2016 | Service was prompt..Went out of the way to get a quote even though the rooms were fully booked |
#20974 | good | RC | 10/29/2016 | great help indeed |
#20624 | good | RC | 10/28/2016 | Prompt response. |
#20965 | good | RC | 10/27/2016 | Prompt and attentive services |
#20354 | good | CC | 10/27/2016 | Good and fast reply to my email |
#20312 | good | KL | 10/27/2016 | Quite responsive |
#20705 | good | ME | 10/27/2016 | This is the second time I booked for the batam trip. Very friendly and helpful staff, thanks Melanie for your fast response. Thumb up ! |
#20896 | good | SS | 10/26/2016 | great. |
#20883 | good | SS | 10/26/2016 | was very helpful indeed |
#20562 | good | KL | 10/26/2016 | Ms Ker Lee given the quotation and support promptly as per my request. |
#20781 | good | KL | 10/26/2016 | I am pleased as my enquiry was promptly reverted. Regret due to my unavailability but will keep your esteem company as 1st choice on consideration of my travel. Once again, thank you. Rgds/Angela Hong |
#20351 | good | SS | 10/26/2016 | Thanks Syafiq. You've been very quick and responsive to my messages. |
#20905 | good | SS | 10/25/2016 | Huge Help indeed. |
#20777 | good | SS | 10/25/2016 | Helpful |
#20872 | good | SS | 10/25/2016 | very helpful and friendly staff u have ! |
#20044 | good | ME | 10/25/2016 | She is very efficient and the transaction is smooth. Even the whole team works very well with each other. Thank u. |
#20404 | good | KL | 10/25/2016 | Ker Lee have been very helpful and responsive to my enquiry. Due to last minute changes in our travel plan we did not proceed with the trip but will approach her again for my next trip. |
#20593 | good | RC | 10/25/2016 | Fast & reliable apps as well as good customer service. However your apps did not indicate the date/time booked – cos I can't find it. Just to counter check my booking. If there is – pardon me. |
#20557 | good | ME | 10/24/2016 | The staff Ms Malanie is responsible for my request , well done ! |
#20400 | good | ME | 10/24/2016 | very good customer service, and give solution fast. |
#19644 | good | SS | 10/24/2016 | I would like to commend Syafiq for his service – not only was he helpful with following up with our request, he provided good advice such as additional day F&E and optional tours, he was also very prompt in responding and liaising with the sri lanka counterpart. arranging this trip was a breeze and we're thoroughly looking forward to the trip. |
#20405 | good | RC | 10/23/2016 | Good, I was pleased with the fast response and patience received. Price quoted was much higher then we went few months back so we decided to give it a miss. |
#19772 | good | RC | 10/23/2016 | Rochelle was very responsive and efficient in applying for my Australian visa. I am very pleased with her services as she exhibited professionalism in her work. Thanks Rochelle |
#20627 | good | RC | 10/22/2016 | Very good and fast. Helped me with making decisions |
#20713 | good | ME | 10/22/2016 | I'm quite impressed with the speed I was given a reply. Except for the connection issue I think your live chat is effective and increase the confidence level of your customer. I'm very eager to book my stay at canopi, hope to get a final quote soon! |
#20570 | good | KL | 10/21/2016 | Very professional service. Thumb up! |
#20527 | good | KL | 10/21/2016 | Ker Lee respond fast through chat and email. This is my first time using lokopoko. Hope my trip is all good.Thanks for Ker lee to get the ferry timing I requested. |
#20282 | good | RC | 10/21/2016 | Roshelle, served and answer my enquiry with patience as I seldom book online so I actually asked many question, I would said she is patience toward all question been asked and do know her job well. As a customer ,I believe that receiving great service is important it will make us to use the service again Thank you , could you check the following as I thought the hotel was changed as I was told I Hotel is fully booked. Eileen |
#20282 | good | RC | 10/21/2016 | Roshelle, served and answer my enquiry with patience as I seldom book online so I actually asked many question, I would said she is patience toward all question been asked and do know her job well. As a customer ,I believe that receiving great service is important it will make us to use the service again Thank you , Eileen |
#20455 | good | SS | 10/21/2016 | Very friendly,gave a very detailed and clear informations on the break down of the charges. |
#19409 | good | SS | 10/20/2016 | Customer service Excellent ! Thank you for very good support and professional service. Kudos Syafiq! |
#20428 | good | SS | 10/20/2016 | Fast and prompt reply. Good! |
#20052 | good | RC | 10/18/2016 | Rochelle has been excellent. E-mails and then a phone call follow up. She has been very thorough in her work and made the booking very painless. |
#19918 | good | RC | 10/18/2016 | Rochelle is very helpful with my bookings and requests, and her reply is very promptly, detailed and easy to understand. She makes the entire booking process streamlined and hassle-free as much as possible. |
#19833 | good | RC | 10/15/2016 | Rochelle is very patient and helpful. She helps me with all my request and always responses on time. I will definitely recommend Lokopoko again to my friends. |
#19971 | good | SS | 10/12/2016 | I must highlight that Syafiq is quick in replying and answered all my questions promptly. I am impressed ! |
#19036 | good | CC | 10/10/2016 | Quick respond & details provided is clear. |
#19656 | good | ME | 10/10/2016 | Good customer service as merchant reply and resolve customer issue's fast. |
#19718 | good | SS | 10/08/2016 | Efficient and helpful |
#19114 | good | CC | 10/07/2016 | The service support is prompt and helpful. |
#18417 | good | ME | 10/07/2016 | Melanie is very helpful and accommodative. |
#17439 | good | KL | 10/06/2016 | Ker Lee is very responsive and fast with my enquiries. Thumb up to her! |
#19479 | good | ME | 10/06/2016 | Fast & efficient |
#19066 | good | SS | 10/04/2016 | Good support service, I will be back when I have next vacation plan. |
#19198 | good | KL | 10/03/2016 | Ker Lee has been extremely quick in her response to our queries and was constantly assisting. |
#18618 | good | KL | 10/03/2016 | Good service, give all the details what you asked for |
#19476 | good | KL | 10/01/2016 | Excellent service |
Sep-16 | ||||
#18954 | good | CC | 9/29/2016 | Excellent support. thanks |
#18836 | good | RC | 9/27/2016 | Very fast response and polite services!!!prompt attention to my requirement. Thank you |
#18585 | good | CC | 9/27/2016 | Fast and detailed response. Recommended staff! |
#18700 | good | RC | 9/27/2016 | The staff was really friendly, politely answering any questions I had. The emails were efficiently handled as well. |
#18986 | good | JT | 9/27/2016 | Thumb up for prompt action & help. |
#18927 | good | SS | 9/23/2016 | very good staff keep up the good job. |
#18977 | good | JT | 9/23/2016 | Really satisfied of his professionalism |
#18959 | good | SS | 9/23/2016 | Really satisfied ! |
#18981 | good | CC | 9/22/2016 | very nice |
#18808 | good | JT | 9/22/2016 | Good and kind |
#18824 | good | SS | 9/21/2016 | The service was good & fast. Keep it up. |
#18769 | good | KL | 9/20/2016 | Very helpful and response is quick. |
#18816 | good | SS | 9/20/2016 | awesome, really of great help. thanks. |
#18539 | good | KL | 9/20/2016 | Ker Lee was most helpful and responded very promptly to all my queries. |
#18419 | good | JT | 9/19/2016 | Pleased with the services. Always prompt with enquiries, calm and assuring both on the phone and emails. Like the way how other members (Ker Lee) in the team being pro active, who replied on behalf of Jervis. |
#18248 | good | SS | 9/18/2016 | Goo service |
#18722 | good | SS | 9/17/2016 | Syafiq was very courteous, well-mannered and assuring in answering our questions. Two thumbs up bro! |
#18332 | good | RC | 9/16/2016 | Very helpful and nice chat. Thanks so much our company have not confirm yet waiting for my box. |
#18327 | good | JT | 9/16/2016 | Answered all my queries patiently! |
#18239 | good | RC | 9/15/2016 | I've received good responses from Rochelle and her colleague when she was off duty. Both were professional and friendly in their dealings with me. Will plan to use Lokopoko for future trips. Thank you. |
#18563 | good | CC | 9/14/2016 | they always answer fast |
#18058 | good | CC | 9/13/2016 | Thank you for the efficient and prompt response! |
#18112 | good | ME | 09/11/2016 | I am extremely pleased with how Melanie assisted in getting the bookings and provided prompt information updated . Will definitely look to more booking through Lokopoko because of such friendly and efficient service |
#17969 | good | CC | 09/11/2016 | Very prompt and efficient. Thank you. |
#18358 | good | KL | 09/10/2016 | Nice staff..very good..im satisfied of her customer service |
#18130 | good | RC | 09/09/2016 | The service was very satisfying, the person who attended me was very friendly, looking forward to your service soon, thanks |
#18178 | good | CC | 09/09/2016 | Satisfied, manage to help me on the enquiry n problem. |
#17687 | good | RC | 09/08/2016 | Ms Rochelle is very efficient & fast response to our enquiries. |
#17456 | good | RC | 09/08/2016 | Rochelle was very efficient throughout the process of booking & confirmation. Thanks a lot. |
#16974 | good | JT | 09/08/2016 | Jervis has been top notched in giving great service. I highly recommend Lokopoko's service due to such excellent member they have on their team. |
#17674 | good | ME | 09/08/2016 | Fast reply, very helpful staff |
#18311 | good | SS | 09/07/2016 | prompt and helpful and informative |
#17823 | good | ME | 09/07/2016 | Melanie was very quick and responding and patient with explaining the full deal. Everything was clear and concise and I'm extremely happy with her service. She's a keeper! |
#18162 | good | KL | 09/07/2016 | Very prompt and helpful! |
#17524 | good | ME | 09/06/2016 | Friendly |
#17986 | good | KL | 09/06/2016 | Very good..so nice staff..Very fast replying..highly recommend..good job..planning to book again soonest ☺️☺️☺️ thumbs up |
#18008 | good | CC | 09/05/2016 | Good service and prompt reply |
#18012 | good | ME | 09/04/2016 | Thank you Team Lokopoko for the help and support to assist my last minutes request. They are very professional is their job and quick response to my request. I make a request on Thursday night and our family can have the vacation on Saturday, this is within 48hrs. |
#18003 | good | RC | 09/03/2016 | good |
#17711 | good | ME | 09/03/2016 | Thank you very much for your good work |
#17586 | good | JT | 09/03/2016 | The replies were prompt |
#17777 | good | JT | 09/03/2016 | Good |
#17446 | good | RC | 09/01/2016 | Prompt response and friendly staff |
Aug-16 | ||||
#17692 | good | ME | 8/31/2016 | Helpful and responsive |
#17694 | good | CC | 8/31/2016 | Responsive |
#17867 | good | ME | 8/30/2016 | very patient in answering all my questions. and she knows her products well |
#17724 | good | RC | 8/30/2016 | The service rendered was amazing. She is always ready and try her very best to cater to customer's requests. She provided friendly and flexible service and also never hesitate to give alternative solutions. |
#17270 | good | RC | 8/30/2016 | Great and helpful. |
#17020 | good | KL | 8/30/2016 | Prompt reply from customer sevice. |
#16966 | good | KL | 8/27/2016 | Ker Lee has been a very patience and provine a great service.. appreciate for her effort. |
#17258 | good | ME | 8/26/2016 | Excellent service! Thank you! |
#16905 | good | JT | 8/25/2016 | Good ! |
#17026 | good | KL | 8/25/2016 | Thank you for the thorough information and answering my questions |
#16812 | good | SS | 8/25/2016 | I am very satisfied with the support service that Mr Syafig Senin had provided. He is very prompt in answering my queries and gave satisfactory answers. I am very grateful to him. |
#16951 | good | JT | 8/25/2016 | Jarvis and his team are amazing. Thank you so much. |
#17112 | good | RC | 8/23/2016 | She attended to every single question i asked and is very prompt in her reply |
#17204 | good | RC | 8/23/2016 | Thank you for everything!!!! |
#17311 | good | SS | 8/22/2016 | Very nice and friendly, able to answer all my question. Good service. |
#17339 | good | SS | 8/21/2016 | Good customer service. The staff explained well and answer my enquiries with confidence and polite. |
#16754 | good | SS | 8/20/2016 | The staff are very prompt in answering my inquiry, and offer options for the service they can give. |
#17117 | good | CC | 8/19/2016 | Quick reply and can ask till i satisfied in chat. But one thing, i think that the operator reply for quotation is a little bit slow. |
#16367 | good | KL | 8/17/2016 | Ms Chua is very proactive and helpful! |
#16431 | good | KL | 8/16/2016 | Excellent customer Service from Ker Lee Chua. Yet to travel. Hoping the travel will be fruitful |
#16213 | good | SS | 8/14/2016 | Very happy with the service of Mr Syafiq Sinin. He's gone an extra mile to assist the clients. On this round, I thought we would experience diificulties since initially there appears to be limited flights to Makassar. Syafiq has found a way that allow more of my students to go on the trip because we are able to take off on Friday |
#16790 | good | JT | 8/14/2016 | Very clear answers to my enquiries. |
#16808 | good | JT | 8/14/2016 | Very good. I got the answers to my queries short and sweet. Very clear and very convenient as I have the freedom to ask everything and get the answers all at the same time. |
#16614 | good | KL | 8/13/2016 | Good and prompt service ! |
#16507 | good | JT | 08/12/2016 | Very satisfied with the service. Staffs are fast in answering query, and are accomodating |
#16547 | good | RC | 08/12/2016 | Good n fast response |
#16780 | good | SS | 08/12/2016 | Syafiq has helped me a lot in getting the information and providing me with quick, prompt replies. I am glad I would be able to settle for my trip within a short time! His replies are also straight to the point and are exactly what I am looking for! Thanks!!! |
#16290 | good | ME | 08/12/2016 | Melanie, didn't just give me the quotes but she patiently follow thru with emails despite me telling her that we have booked with another agent. Well done Melanie! |
#16308 | good | RC | 08/11/2016 | Really Good & quick response & support fromMs.Rochelle. Thanks |
#16793 | good | SS | 08/11/2016 | Thank you! |
#16466 | good | RC | 08/11/2016 | good. Rochelle was prompt in replying queries to tours in cambodia. Thank you. |
#16750 | good | SS | 08/10/2016 | Hi Rochelle, the sgd 2 dollar tipping still apply to group private tour? |
#16656 | good | JT | 08/10/2016 | Jervis was so helpful to me and prompt in providing assistance. I really thank him for his help. Keep up the good services you have been providing. Best Regards |
#15741 | good | KL | 08/08/2016 | Great Job Ker Lee! Keep up the good customer service 🙂 |
#16527 | good | SS | 08/07/2016 | I'm very grateful to Mr Syafig Sinin for the assistance provided. His information make my deciding the choice of the place to visit. I haven't inform him of my choice, but I will in due time. Thank you Syafig! |
#16343 | good | JT | 08/05/2016 | It was prompt and he answered my questions that I have posted to him. |
#16309 | good | SS | 08/05/2016 | Syafiq hv been very helpful n very fast response..i like that… Even its quite a last min arrangement..tq. |
#16464 | good | SS | 08/04/2016 | very helpful, friendly and accommodating staff!! |
#16341 | good | RC | 08/03/2016 | fare enough |
#16405 | good | SS | 08/02/2016 | Very assuring & detailed in his explanation. Even remembered me as a returning customer, kudos Syafiq! |
#16334 | good | SS | 08/01/2016 | Syafig has been extremely helpful and paitient. It certainly left a good impression of the Company. Cheers |
#15922 | good | RC | 08/01/2016 | Ms Rochelle is very kind and helpful. She is very patient for every question that I asked, and also sort out the troubles due to The plan travel date is a bit rush. I would recommended Lokopoko to my friends. |
Jul-16 | ||||
#15818 | good | KL | 7/29/2016 | Ker Lee is very helpful during my booking. She explained very well.. I honestly asked different agency but it is not straight forward. I found Lokopoko very straight forward. Will quote the nett amount. Others, will charge cheap but add this add that. so complicated and difficult to understand. I hope we enjoy this trip and will absolutely book again |
#15955 | good | SS | 7/29/2016 | Syafiq was prompt in his responses. |
#15986 | good | KL | 7/29/2016 | Timely and personal service. |
#16169 | good | JT | 7/28/2016 | good went the extra mile for me |
#15925 | good | RC | 7/27/2016 | Very prompt in reply. Smooth and fast. Love it! Thank you! |
#15692 | good | ME | 7/27/2016 | Melanie- She is amazing and very helpful… she is damn good : realy like her |
#15532 | good | ME | 7/27/2016 | good service |
#15871 | good | ME | 7/26/2016 | Thank you for the prompt reply and Melanie hv been patient and attended to my needs. We'll consider Lokopoko again when time for us to make travel plans. Good job I like |
#15903 | good | ME | 7/25/2016 | customer service is very helpful…I feel welcome to the chat..thank you!! |
#15243 | good | SS | 7/22/2016 | Syafiq was very patient, prompt in replying emails and detailed in all information given. |
#15797 | good | SS | 7/22/2016 | prompt and sincere in replies |
#14117 | good | KL | 7/20/2016 | ker lee chua is very accomodating, and she really help alot. there are some fhat we trued to spoke too aswell but not as nice and approachable like her. She so helpful and willing to find good and reasonable price is your on a budget. over all iwe are satisfied. Good Job! |
#15661 | good | SS | 7/19/2016 | prompt and good advice/info |
#15492 | good | SS | 7/19/2016 | Prompt service thanks for the deal. Hopefully no complications once we arrive to the hotel! |
#15599 | good | SS | 7/18/2016 | good |
#14918 | good | RC | 7/17/2016 | Call us to confirm the ferry and activities even we didn't reply our confirmation. Good |
#15071 | good | JT | 7/16/2016 | I would suggest to improve your system where in customer could sign up on it and can easily track what are the status of there booking without you guys directly reaching the customer except for such urgent concerns. |
#15299 | good | RC | 7/13/2016 | Polite and helpful. Able to communicate well. Thank you! |
#14865 | good | RC | 07/12/2016 | It was easy to deal with Rochelle. She answered all my concerns promptly n efficiently. I would use Lokopoko for my future trips. |
#14306 | good | KL | 07/10/2016 | ker lee was patience and very helpful, despite of mutilpe changes to my request, she is very very helpful. it is a blessing lokopoko has a staff like her. 10×like |
#14632 | good | BK | 07/08/2016 | Bernice has been very pro-active and prompt when attending to my request. I really want to make things work out but my company needs more time to finalize things. Hope we can push something through in the next few weeks! |
#12772 | good | KL | 07/08/2016 | Excellent service. Staff with special mention of Ms Chua ker lee pays attention to customers needs and strive to serve diligently. Well done to staff of lokopoko! |
#14437 | good | KL | 07/05/2016 | She is very nice and accommodating. No judgement and doesn't force me to commit on anything. |
#14568 | good | JT | 07/02/2016 | Very prompt in replying to my queries. Staff is very helpful and I am glad for the good service rendered. I like to thabk the staff for their patience in replying to my various emails. |
#14687 | good | JT | 07/01/2016 | Good service by Syafiq |
Jun-16 | ||||
#14326 | good | JT | 6/30/2016 | yes, i'm satisfied. Mr Tan Jervis always gave a fast reply, and arranged everything quite good for me. thanks again. hope we will have a good trip to bintan soon. |
#14510 | good | SS | 6/29/2016 | Syafig is helpful and provided info clearly. |
#14105 | good | RC | 6/28/2016 | Good response and patiently attending to my request. |
#14540 | good | KL | 6/28/2016 | She was nice and patient! |
#14408 | good | ME | 6/27/2016 | The staff is friendly, responsive and positive. Very good service. Thanks alot :)))) |
#14267 | good | KL | 6/23/2016 | Answer precise and direct to the point. Great customer service |
#13303 | good | JT | 6/23/2016 | The response is prompt and comprehensive. Overall the service rendered is very good ! |
#14182 | good | JT | 6/21/2016 | The service is good & the person is freindly |
#10277 | good | ME | 6/21/2016 | service was Good! Thanks |
#13232 | good | KL | 6/15/2016 | Very helpful and responsive. Hope to be having her as my agent for my next trip. |
#13681 | good | SS | 6/15/2016 | Very fast and helpful customer service… keep it up!!! |
#13672 | good | KL | 6/14/2016 | Thanks for the excellent service ! |
#13781 | good | RC | 6/14/2016 | Lovely chat! Initial interruption due to possible internet connectivity issues. |
#12745 | good | RC | 6/13/2016 | Friendly staff. All enquires taken care of. Thank you. |
#12953 | good | ME | 06/10/2016 | I am quite satisfied with the services i've because responses are quick and on time. |
#13550 | good | SS | 06/09/2016 | Great Super kind. Thank you |
#13285 | good | JT | 06/07/2016 | Jervis Tan is a excellent infos provider .. Could do with a little bit more of haste of answering . Great job ! |
#13293 | good | SS | 06/06/2016 | prompt |
#12541 | good | KL | 06/06/2016 | Good seevie |
#12948 | good | KL | 06/04/2016 | The agent was very patient and attended to my needs.it is a pity that i cant go for this trip as all superios rooms were fully booked.she offered Deluxe premier room and i wanted to take it up but the ferry timing on 10th june was 5pm too late.i wanted 3 D2N.So i hope that I can book next time and go on the trip in future |
#13009 | good | SS | 06/04/2016 | Your staff is very helpful is answering my question . I am very pleased with their good service. |
#12552 | good | JT | 06/02/2016 | Jervis is very accomodating and friendly. There is mistake in booking the timing for the departure as we already leave a remark we wanted to get the 18.20 p.m 10 june departure, but it all worked well and we ended up taking the earlier departure time at 9.15 a.m. for 10 june friday, which is BETTER 😀 Will definitely use lokopoko service again. Thank you Jervis! |
#12278 | good | KL | 06/01/2016 | Very efficient n satistying support..keep it up!! |
May-16 | ||||
#12654 | good | KL | 5/30/2016 | Excellent service. Im super satisfied with all the support! Good job! |
#12538 | good | KL | 5/28/2016 | very helpful! |
#12504 | good | KL | 5/28/2016 | Ms Chua was helpful and was patient despite numerous changes we made in our itenary |
#12574 | good | RC | 5/28/2016 | Response of various staffs are fast and efficient.. great job and assitance.. |
#12490 | good | JT | 5/26/2016 | Prompt reply. |
#12136 | good | RC | 5/26/2016 | Thank you for the prompt reply. We'll seriously consider your company when it's time for us to make travel plans. |
#12125 | good | KL | 5/25/2016 | Very helpful and efficient service staff! |
#12423 | good | RC | 5/25/2016 | I have received very good support from the lokopoko team. I have called the office at first to ask about the booking and Rochelle guided me step-by-step on how to book it online. Thank you so much! |
#11817 | good | RC | 5/24/2016 | Hi, the service is good as she responsed to my enquiry the next day, thanks |
#12286 | good | JT | 5/24/2016 | Jervis was very helpful and polite. I am still waiting for his reply for our booking hopefully it will be soon so we can proceed to the payment. Thanks a lot Mr. Jervis. |
#11424 | good | RC | 5/18/2016 | Good n satisfied for batam. Although I still waiting for my massage. But my bintan quotation has been waited for 3days which is very U satisfied! |
#11824 | good | SS | 5/18/2016 | Good service. Promptly attend to request and enquiries. |
#11986 | good | SS | 5/18/2016 | It was really good. Syafiq was really helpful and patiently answered all my questions… U have earned a loyal costumer…. |
#11545 | good | RC | 5/18/2016 | Fast efficient good job |
#11321 | good | ME | 5/18/2016 | thanks ms. melanie |
#11876 | good | KL | 5/17/2016 | No comment |
#10757 | good | ME | 5/17/2016 | Thank you Melanie ESPIRITU for everything. |
#11814 | good | KL | 5/17/2016 | Service is fast and efficient. Thank you 🙂 |
#11635 | good | RC | 5/14/2016 | Rochelle has been really helpful and efficient in assisting to put up with all our requests. She made the whole transaction seem really smooth. 2 thumbs up! |
#11707 | good | JT | 5/14/2016 | I like the livechat feature and im impressed with the management of information amongst serivce officers. Keep it up! |
#10366 | good | KL | 05/09/2016 | Ms. Ker Lee has been great. Very efficient and very professional in providing her service. Will engage the services of Lokopko again for our future holiday outing. Best Regards Tan Kee Huat |
#11172 | good | JT | 05/09/2016 | response time to requests very prompt. |
#11102 | good | RC | 05/06/2016 | The staff is helpful and prompt in her service. She is also friendly. This our third booking with Lokopoko. Will book again if our tour in Batam is good. |
#9121 | good | KL | 05/06/2016 | Ker Lee is very helpful and prompt in her response! Thanks for the good service! Hope my stay in Bintan will be as good too 🙂 |
#10806 | good | JT | 05/05/2016 | Friendly and prompt respond from Lokopoko staff. Thank you Ker Lee, Syafiq, Melanie and Jervis. |
#10609 | good | ME | 05/04/2016 | Thank you Melanie! |
#10763 | good | JT | 05/04/2016 | Prompt service. Thank you very much. |
Apr-16 | ||||
#10201 | good | RC | 4/30/2016 | prompt response ! |
#10553 | good | RC | 4/30/2016 | Rochelle replied my queries very fast. |
#10473 | good | ME | 4/30/2016 | Prompt actions and responses from Ms Rochelle. |
#10232 | good | JT | 4/29/2016 | Prompt |
#10205 | good | JT | 4/29/2016 | Fast response and reliable |
#9590 | good | RC | 4/29/2016 | Very responsive. |
#10706 | good | JT | 4/29/2016 | good and prompt |
#10557 | good | KL | 4/27/2016 | Ker Lee had been most helpful and patient in helping me with my various quires |
#9600 | good | RC | 4/27/2016 | although it took a few days delay to receive my ticket and hotel voucher, the service was good. |
#10135 | good | RC | 4/26/2016 | No comments. |
#9934 | good | RC | 4/26/2016 | Instructions given via email are precised and voucher was sent promptly. |
#9400 | good | ME | 4/25/2016 | She always reply immediately and didn't make me wait for longer time. She also try her best to meet my request. Because of Melanie 's help, I can have a nice vacation on coming Saturday. Thanks, Melanie. |
#9999 | good | JT | 4/24/2016 | Acceptable, straight to the point. |
#9868 | good | JT | 4/24/2016 | My contact was Jervis Tan, who was very prompt and very helpful . My sister have booked our holiday through Jervis. Thank you for your asistance Jervis ,looking forward to the trip . Cheers. |
#9966 | good | RC | 4/20/2016 | Very patient and helpful staff, good job!:) |
#9888 | good | KL | 4/20/2016 | Ker Lee was very friendly and helpful, I appreciated her assistance. |
#9260 | good | SS | 4/19/2016 | Professional and fast response. good experience. Thanks, Syafiq. |
#9128 | good | SS | 4/18/2016 | The travel guardian, Syafiq SININ, was so accommodating and replies promptly to my questions on the process of my booking. Keep up the good work! |
#8955 | good | SS | 4/18/2016 | Very happy and satisfied with the service |
#9708 | good | SS | 4/18/2016 | I am always delighted with your prompt reply on my enquiry on any of the tour packages rendered by Lokopoko Travels. |
#9711 | good | KL | 4/15/2016 | very nice and helpful…thumb up 🙂 |
#8653 | good | RC | 4/14/2016 | Prompt response. Very accomodating. Very good service |
#9385 | good | SS | 4/13/2016 | Prompt information given as required. |
#9558 | good | SS | 4/13/2016 | Ans all my question well. |
#9366 | good | ME | 04/11/2016 | Very friendly operator and explains details well |
#8836 | good | ME | 04/10/2016 | Fast and efficient. Good on follow up. |
#9176 | good | SS | 04/09/2016 | very thanks for your assistants |
#8967 | good | SS | 04/08/2016 | I was pleasantly surprised at the professionalism and efficiency at handling my booking by Syafiq. Good job! |
#8869 | good | RC | 04/08/2016 | Very pleased with Rochelle's prompt response to my query as she sent me an email the same day as promised over the phone with all the details I needed. Thank you. |
#8913 | good | RC | 04/07/2016 | very fast and proactive.. Thanks Candelaria |
#8991 | good | SS | 04/07/2016 | Good Response / Suggestion |
#8915 | good | JT | 04/07/2016 | it is to long to get answer, because pax want quict, how we can comunocation strect way, pls adv. many, thanks. |
#8852 | good | JT | 04/06/2016 | Mr.Jervis TAN handles everything professionally and am pleases with all the answers. |
#8088 | good | SS | 04/05/2016 | satisfied |
#8088 | good | SS | 04/05/2016 | saisfied |
#7965 | good | KL | 04/04/2016 | Ker Lee is a very patient, customer oriented and friendly staff who replies my emails promptly. Thank you for the good service |
#8729 | good | JT | 04/03/2016 | Service is good and I like it. |
#8770 | good | SS | 04/02/2016 | Shafiq is very professional with my enquirers! Well done |
#8111 | good | RC | 04/02/2016 | Good |
#8563 | good | JT | 04/01/2016 | The whole process of booking the tickets was straight-forward, and the customer service was excellent. Jervis TAN (the customer service advisor) was very helpful and replied to my queries promptly. |
#8714 | good | JT | 04/01/2016 | Excellent customer service with lightning fast replies! Really appreciate your help Jervis! |
#8356 | good | RC | 04/01/2016 | She was amazing! Smooth transaction. Will come back again. |
Mar-16 | ||||
#8287 | good | RC | 3/31/2016 | They provided prompt replies & detailed info. Which is very good and effective. |
#7879 | good | KL | 3/31/2016 | Very satisfied with the level of service, Ker Lee is very professional throughout our engagement and is very prompt with her replies to queries. |
#8417 | good | JT | 3/30/2016 | Jervis was responsive and attentive to my request. His excellent follow-ups deserve a mention. Definitely a staff to keep. |
#8443 | good | KL | 3/29/2016 | Very good |
#8329 | good | SS | 3/29/2016 | The staff is informative and helpful. Good job |
#8424 | good | SS | 3/29/2016 | Syafiq is good in giving opinions and ans to all my questions |
#8141 | good | SS | 3/29/2016 | Efficient service |
#8268 | good | RC | 3/28/2016 | Good Support, I am appreciated. |
#6195 | good | ME | 3/25/2016 | Thanks for good service 🙂 |
#7667 | good | JT | 3/25/2016 | Well organize and promt response |
#7716 | good | RC | 3/24/2016 | Good. I am satisfied . Thanks |
#8052 | good | BK | 3/24/2016 | Anticipate our expectation, top at its own class, recommended! |
#6970 | good | RC | 3/23/2016 | prompt response |
#8042 | good | SS | 3/22/2016 | The Officer that assisted me was really helpful, friendly and informative. Customer oriented officer with great personality. (Y) |
#8018 | good | JT | 3/22/2016 | tks |
#7704 | good | JT | 3/22/2016 | If urgent call instead of waiting for prompt response to email. Especially with reservations on budget carrier, price varies by a minute difference |
#7839 | good | KL | 3/21/2016 | Fast response |
#7742 | good | RC | 3/20/2016 | Fast response |
#7787 | good | KL | 3/20/2016 | Friendly assistance, prompt reply, el fantastico! Mucho gracias~ |
#7227 | good | JT | 3/20/2016 | Respond was fast, info clear, |
#7313 | good | JT | 3/19/2016 | Jarvis is realky helpfull and responsive |
#7793 | good | JT | 3/18/2016 | friendly, good service. |
#7618 | good | JT | 3/18/2016 | Very good agent, will come back again! |
#7093 | good | RC | 3/18/2016 | Very prompt reply on my questions. Good job to Rochelle(: |
#7155 | good | RC | 3/18/2016 | Groupon are a pain but you guys were very helpful! |
#7710 | good | SS | 3/17/2016 | Very Helpful!! |
#6906 | good | RC | 3/17/2016 | I am so happy with all the effort and help i got from your staff/s. They r so attentive with all my queries .Thanks a lot |
#7557 | good | ME | 3/17/2016 | The staff response is super fast and very helpful. I will definitely choose your agency for my next trip! |
#7572 | good | RC | 3/16/2016 | Chat experience did not fully address my query. Had to make phone call for clearer information. I find Lokopoko staff wanting to help, but lack training. Email received confirming orders had errors. I appreciate the desire to support, but service has not given me full confidence |
#7566 | good | SS | 3/16/2016 | I'm happy to receive fast feedback from Mr. Syafiq |
#7542 | good | SS | 3/16/2016 | Very prompt and efficient respond ! Excellent ! |
#7530 | good | SS | 3/15/2016 | Good |
#7490 | good | KL | 3/14/2016 | Ker Lee is great help! Thanks for your patience 🙂 |
#6591 | good | SS | 3/13/2016 | The response for enquiries was very prompt and the staff who attended To me (Syafiq) was very helpful. |
#7105 | good | KL | 3/13/2016 | Patient,friendly and extremely helpful. Answered all my enquiries and gave suggestions. Made my first experience with lokopoko a smooth and enjoyable one. Thumbs up! |
#6344 | good | ME | 03/11/2016 | even though this did not result in succesful booking (had book elsewhere) the help received was personal and considerate. |
#7187 | good | JT | 03/11/2016 | Positive |
#7176 | good | JT | 03/11/2016 | Attentive and responsive |
#7166 | good | JT | 03/11/2016 | Fast and efficient |
#7257 | good | JT | 03/11/2016 | Excellent |
#6676 | good | RC | 03/11/2016 | Excellent service and I am impressed by all the fast assistance I received from each individual lokopoko agent, especially from Rochelle! Will definitely look forward in booking with Lokopoko on my next travel plan. Thanks a million! |
#7114 | good | RC | 03/10/2016 | The deals are much costly than shown |
#6737 | good | KL | 03/10/2016 | Thank you for quick response and explanation. |
#7143 | good | KL | 03/09/2016 | ok |
#6457 | good | RC | 03/09/2016 | Great to be able to do this all online and ask questions via the webchat |
#6518 | good | ME | 03/08/2016 | Received response promptly |
#6667 | good | KL | 03/08/2016 | Just okey |
#6937 | good | SS | 03/07/2016 | Prompt response.. thank you so much |
#6595 | good | KL | 03/05/2016 | Good service |
#2681 | good | KL | 03/05/2016 | Excellent |
#6690 | good | RC | 03/05/2016 | staff is accomodating |
#6489 | good | KL | 03/04/2016 | Prompt responses and helpful |
#6417 | good | RC | 03/04/2016 | Rochelle is very helpful and prompt in responding my questions. |
#6823 | good | JT | 03/04/2016 | The Customer Service Support is nice and action promptly. 🙂 |
#6700 | good | KL | 03/04/2016 | Excellent ! |
#6563 | good | KL | 03/02/2016 | Ker Lee was very helpful with whatever questions I posted to her. |
#6697 | good | ME | 03/02/2016 | Both the operators were good. Thank you |
#6430 | good | KL | 03/02/2016 | very responsive, instruction are very clear. necessary details are provided. |
#6621 | good | SS | 03/01/2016 | Very fast response. Thanks. |
#6611 | good | SS | 03/01/2016 | Wonderful Service by Syafiq. He was fast and detailed in replying to my requests and queries. Keep it up! |
Feb-16 | ||||
#6575 | good | KL | 2/29/2016 | Efficient Service. |
#5394 | good | KL | 2/28/2016 | fast in response to emails |
#6519 | good | KL | 2/28/2016 | Ker Lee was very prompt in responding to my query |
#6527 | good | KL | 2/27/2016 | Extremely helpful customer service representative! Went the extra mile to contact the operator of the hotel/resort to double check if there were available rooms! Thanks Ker Lee |
#6483 | good | JT | 2/26/2016 | Very helpful and friendly |
#6476 | good | RC | 2/26/2016 | good and prompt, will look for her for discounts for future travel |
#5967 | good | KL | 2/26/2016 | Satisfied with the service, very helpful staff! |
#6253 | good | RC | 2/25/2016 | I like how all our emails are replied as soon as they were sent out. All our queries were met and follow ups were done promptly. |
#6439 | good | SS | 2/25/2016 | extremely helpful and courteous! |
#2987 | good | KL | 2/25/2016 | Ker Lee's response is very fast. Great support! |
#6112 | good | KL | 2/24/2016 | She emailed and updated me about the confirmation booking promptly. Very good and efficient! Thumbs up to Ms Ker Lee and team!!! 🙂 |
#6176 | good | JT | 2/24/2016 | Thank you so much for your help Jervis. 🙂 |
#6382 | good | ME | 2/24/2016 | excellent….. |
#6379 | good | ME | 2/24/2016 | excellent….. |
#6315 | good | SS | 2/24/2016 | When I enquired through online chat box, they explained to me completely what I want. Thanks a lot. |
#6367 | good | KL | 2/24/2016 | Ker Lee was extremely helpful and she went all out to help me with the information i needed, thanks! 🙂 |
#5873 | good | SS | 2/24/2016 | This was an excellent trip well managed by Lokopoko and partners. We were looked after at every stage and are delighted. |
#6227 | good | RC | 2/24/2016 | Good service and helpfull but the price is too high . |
#6098 | good | ME | 2/23/2016 | I am happy with the speedy of your services especially in replying my quires. |
#6230 | good | RC | 2/21/2016 | Received the confirmation on the same day. Thanks. |
#5916 | good | RC | 2/20/2016 | Good, I'm satisfied. Fast booking and very prompt in replying my emails. |
#5670 | good | RC | 2/18/2016 | I'm satisfied to the effort exerted regarding to my inquiry… Looking forward to deal with you again! |
#5959 | good | KL | 2/15/2016 | A prompt and efficient service received. Thank you Ms Chua Ker Lee |
#5990 | good | RC | 2/13/2016 | good services that I will remain the information for future approach & recommendation to others. thank you. |
#5968 | good | RC | 02/12/2016 | Very satisfied. I have an enjoyable trip and Rochelle is very kind and patience in handling my inquiries. I will definitely choose Lokopoko for my travel deals. Thank you |
#5663 | good | KL | 02/05/2016 | Fast reply and easy to deal with :)) |
#5273 | good | KL | 02/04/2016 | very qulck, attentive and responsive |
Jan-16 | ||||
#5274 | good | RC | 1/30/2016 | only thing I think could be better is that fully payment is very draggy to confirm booking |
#5271 | good | RC | 1/29/2016 | Satisfied. Rochelle is friendly and super helpful and patience with me. I am happy. Thank you. |
#5479 | good | SS | 1/29/2016 | I admire Shafiq assistance. He is so obliged to help without hesistant even when he is off he cld get his colleagues to assist. Keep up the good customer service. |
#5468 | good | RC | 1/28/2016 | Wow! Very good services and very courteous. I'm so touched by their actions & very good explanation of the trip (especially Ms. Rochelle Candelaria, I give her credit for her explanation & services). I will recommend customers to you now n in future. Keep it up. Thanks for all your kind services & help of direction going to your shop. God bless all of you. Bye✌️ |
#5346 | good | SS | 1/28/2016 | It was a prompt reply and very helpful. Thumbs up. |
#4888 | good | RC | 1/25/2016 | It can solve my problem but may be the time of reply is too long. I need to wait for a answer for one day. But she is helpful and nice. |
#4691 | good | JT | 1/24/2016 | The whole trip was very enjoyable thanks to Lokopoko. The support i received was very prompt and instructions were very clear. I would definitely come to Lokopoko again for another trip! |
#5267 | good | SS | 1/23/2016 | Good |
#5032 | good | KL | 1/22/2016 | Always ready to assist. |
#5094 | good | KL | 1/22/2016 | Good service, fast response too. Well done! |
#4870 | good | KL | 1/22/2016 | Unfortunately decide not to go on this trip but was grateful that Ker Lee was prompt to reply to my enquiry. |
#4985 | good | RC | 1/21/2016 | Thank you Rochelle for all your help. |
#5190 | good | KL | 1/21/2016 | very good and helpful |
#4806 | good | JT | 1/21/2016 | Jervis Tan was very helpful and clearly communicated the procedure to follow to enjoy our stay at Bintan Agro Resort. |
#4856 | good | JT | 1/19/2016 | Great service, I am satisfied… |
#4941 | good | KL | 1/17/2016 | I make an enquiry for my next holiday trip and i recieved fast reply n update. After pre-booking i has to amend. Miss Chua makes the change real fast and everything done in understanding. Thanks to Miss Chua and much appreciated. I hope our trip would be a good rememberance one. Thanks alot. |
#4638 | good | KL | 1/15/2016 | Good |
#4746 | good | SS | 1/15/2016 | Received good and professional service from Mr shafiq. Thank you |
#4830 | good | SS | 1/15/2016 | I received much information from Lokopoko and help me to make my itinerary easier. thanks. |
#4950 | good | JT | 1/15/2016 | So far so good. Hope the planned trip will be an enjoyable one and meet our expectations. |
#4656 | good | JT | 01/12/2016 | Efficient in respond of enquiries |
#4538 | good | RC | 01/10/2016 | Efficient and prompt reply! Thank you!!! |
#4488 | good | RC | 01/09/2016 | Rochelle was very helpful in answering my queries, and prompt in providing service and confirmation. Great service! |
#4582 | good | RC | 01/08/2016 | Rochelle has been very responsive to my enquiries. Thank yuo for making the booking a swift and smooth one. |
#4709 | good | SS | 01/08/2016 | Mr Sinin was patient and very helpful. Thank you. |
#4466 | good | KL | 01/07/2016 | NA |
#4337 | good | JT | 01/04/2016 | Very kind. And reply on time. Good service. |
#4346 | good | JT | 01/04/2016 | Smooth reply from you guys and fast confirmation. Thank you! |